Customer Service

Shipping & Delivery

In stock items ship 1-2 business days after payment is received or cleared. Tracking numbers provided upon request by telephone or through Ebay e-mail system only! We do not respond to notes sent through PayPal. We reserve the right to deny shipment to members with UNCONFIRMED PayPal addresses. If we are unable to ship all or part of your order for any reason, we will give an IMMEDIATE refund..

Shipping quote listed here is only for customers from US continental 48 states (exclude Alaska and Hawaii) and Canada (exclude NU). Customers from other parts of the world need to contact first to get the shipping quote before placing your order with us.

Privacy & Security

Overview

Durasonix Ultrasonic Cleaner is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to the site.

Information About Durasonix Ultrasonic Cleaner On-Line Visitors

You can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the site collectively in order to determine, for example, which areas users access more frequently and which Materials users access the most. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of the site.

There are times however, when we may need information from you, such as your name and address. Customarily, the personal information Durasonix Ultrasonic Cleaner obtains is used only to respond to inquiries, product registration or to be registration for our electronic mailing list. We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience with our products. We do not share this information with other companies or organizations.

Cookies
There is a technology called "cookies" which is an element of data that a website can send to your browser which may then be stored on your machine. Some site pages use cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it.

Web site Links
Ridgid.com may contain links to other Web sites such as distributors and sales representatives. While Durasonix Ultrasonic Cleaner tries to link only to sites that share its high standards and respect for privacy, we cannot take responsibility for the content or the privacy practices employed by other sites.

Changes
If at anytime Durasonix Ultrasonic Cleaner changes its privacy commitment, we will post those changes here so that you will know what information we gather and how we might use that information.

Returns & Replacements

14 Day Money Back Guarantee from Delivery Date!

Our return policy gives you 14 days from the date of delivery to return any product, provided it's new, unused and in the original packaging as received.

If an item is opened and deemed to be defective within 14 days from the date of delivery, please return the item to us and we will replace it with an identical item or issue full credit.

If an item is opened and brand new you can still return the item for a refund minus the cost of shipping to you.

If the item is returned and not in 100% new sellable condition, 20% of restocking fee will apply to the item. We will credit 80% of the original selling price minus shipping and handling costs.

All return shipping and handling charges are the responsibility of the buyer. Sorry, we cannot accept returns for any reason after 14 days from the date of delivery.

When returning any item you must contact customer service and recieve and RGA Number and Form. We also require the customer to clearly write the RGA# on the outside of the box. No returns will be accepted without a RGA#. Please contact our customer service department at (778) 828-2950 for a return goods authorization number or email us at: Sales@RichfarTools.com.

Ordering

We welcome international orders, but shipment takes longer. International tracking is not always available. If we are unable to ship your order for any reason, we will refund your money. Insurance is required on all international orders. We will NOT mark international packages as GIFT.

Payment, Pricing & Promotions

We prefer PayPal. We can also take credit card through PayPal. Certified company check, Bank Draft or Money Order also are acceptable. We reserve the right to delay shipment until payment clears the bank! Canadian residents MUST pay GST!.

Viewing Orders

You can log into your account area to view the processing status or shipping of your order with us.

Updating Account Information

In case you need to change your contact info, address, etc. you can go to your account to modify these info.