Return Policy

Returns & Replacements

14-Day Money Back Guarantee from Delivery Date!

Our return policy gives you 14 days from the date of delivery to return any product, provided it’s new, unused and in the original packaging as received.

If an item is opened and deemed to be defective within 14 days from the date of delivery, please return the item to us and we will replace it with an identical item or issue full credit.

If an item is opened and brand new you can still return the item for a refund minus the cost of shipping to you.

If the item is returned and not in 100% new sellable condition, 20% of the restocking fee will apply to the item. We will credit 80% of the original selling price minus shipping and handling costs. 

All return shipping and handling charges are the responsibility of the buyer. Sorry, we cannot accept returns for any reason after 14 days from the date of delivery.

When returning any item you must contact customer service and receive an RGA Number and Form. We also require the customer to write the RGA# on the outside of the box.  No returns will be accepted without a RGA#. Please contact our customer service department at (778) 828-2950 for a return goods authorization number or email us at: Sales@RichfarTools.com.

Ordering

We welcome international orders, but shipment takes longer. International tracking is not always available. If we are unable to ship your order for any reason, we will refund your money. Insurance is required on all international orders. We will NOT mark international packages as GIFT.

Payment, Pricing & Promotions

We prefer PayPal. We can also take credit cards through PayPal. Certified company cheques, Bank drafts or Money Orders also are acceptable. We reserve the right to delay shipment until payment clears the bank! Canadian residents MUST pay GST!.

Viewing Orders

You can log into your account area to view the processing status or shipping of your order with us.

Updating Account Information

In case you need to change your contact info, address, etc. you can go to your account to modify these info.